Zia Credit Union Closes Branch Lobbies, Remains Fully Functional



Following state regulations, effective March 17, 2020 Zia Credit Union has closed the lobbies at both its Los Alamos and Espanola branches. The credit union is still fully functional and can facilitate all transactions for its members during this time. 

Zia Credit Union President/CEO Dwayne Herrera announced to staff early this morning, “Yesterday we learned that Governor Michelle Lujan-Grisham changed the ‘gathering’ rule by further reducing the limit from 50 people down to 10. We also learned that another credit union in New Mexico conducted financial transactions in their lobby for someone that tested positive for the coronavirus. We care about the health of our employees and their families as well as our members.  As a result, our disaster recovery team made the decision that it was in the best interest of employees, members and the community if we close our lobbies.” 

Added Herrera, “We want to be proactive in protecting everyone, and we hope we made this decision timely. If even one employee was infected, we work so closely together that we would ask everyone who was in close contact to self-quarantine, which could affect a whole branch. This would affect our ability to provide service to members.”

While the lobbies are closed, there are a number of ways Zia Credit Union members can conduct transactions:
•  Online banking at www.ziacu.org (click on login)
•  Mobile banking through the app

  • Drive-thru with full service, including shared branching transactions
  • Night deposit boxes at each branch will be checked every hour during regular business hours
  • 24/7 voice response
  • Call center (800) 392-7629 

To assist members financially impacted by the State of Emergency declared by Governor Lujan-Grisham and the public school closures, Zia Credit Union is offering emergency loans and loan payment extensions through May 13, 2020. Members should call (800) 392-7629 to learn more.

Zia Credit Union is posting the most up-to-date information at ziacu.org/notice-details.html.