Crisis Peer To Peer Warmline Launched!: New Mexico Crisis and Access Line (NMCAL) Asks You To Join Our Team And Make A Difference In The Lives Of New Mexico Residents
NMCAL is looking for Peer Support Specialists who demonstrate an understanding of the peer support model, over the phone, to community members throughout New Mexico.
Peer Support Specialists will be taking calls from people who are seeking support, someone to listen, and who would benefit from a connection to a person who has been in their shoes.
Peer Support Specialists will provide recovery and support services to individuals who call the Warmline from a position of lived experience. Peer Support Specialists will be completing call documentation, making referrals to services, and engaging NMCAL staff for callers who are in an urgent/emergent situation.
Peer Support Specialists will work closely with each other and the Warmline Supervisor, in a structured work environment; taking part in ongoing meetings, trainings, and team building activities. Among other duties, Peer Support Specialists will handle confidential information professionally and within the policy and procedures of ProtoCall Services. Peer Support Specialists will continue a commitment to their own recovery.
The Warmline will operate from 4:00pm to 11:30pm, 7 days a week, 365 days a year.
Qualifications: Minimum high school diploma or equivalent is required. An individual who is in recovery for 2+ years and demonstrates an ability to support people who are in an emotional situation. Familiarity in recovery principles with an openness and willingness to work from a position of lived experience. Demonstrated experience in peer support, self-help, and/or experience working with individuals who have behavioral health concerns, preferred. We’re seeking someone who has the ability to work independently and collaboratively, has computer experience and proficiency, demonstrated written and verbal communication skills, is dependable and able to manage time well. Successful applicants will be able to work evenings and weekends. Full time and Part time positions available.
Interested candidates can apply on our ProtoCall Website at: http://protocallservices.applicantpool.com/jobs/